Welcome to Baline (baline.co.in). By accessing and using our website, you agree to comply with and be bound by the following terms and conditions:
- General
Baline is a skincare brand offering natural and affordable products. All products listed on our website are for external use only. The terms “we”, “our”, and “us” refer to Baline. - Product Information
Our products are carefully formulated and manufactured under strict guidelines. Baline products are approved under the AYUSH certification (License No: L-409/Ayur). - Order and Payment
By placing an order, you agree to purchase a product subject to availability. All payments must be made in full at the time of purchase. We accept payments through secure payment gateways. - Shipping Policy
Orders are typically processed within 2-3 business days, excluding weekends and public holidays. Once dispatched, delivery time may vary based on your location (refer to our Shipping Policy for more details). - Refund & Replacement Policy
Due to the nature of our cosmetic products, we do not offer refunds or replacements once the product is opened or used. Please refer to our No Refund Policy and No Replacement Policy for more information. - Limitation of Liability
Baline is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products. We strongly recommend conducting a patch test before use. - Governing Law
These terms are governed by the laws of India, and any disputes shall be resolved in accordance with Indian law.
Privacy Policy
Baline is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.
- Information Collection
We collect personal information, such as your name, email address, and shipping details, when you place an order or sign up for our newsletter. - Use of Information
Your personal information is used solely to process orders, communicate with you regarding your purchases, and improve our services. We do not sell or share your information with third parties, except as required for shipping or payment processing. - Cookies
Our website uses cookies to enhance user experience and track site traffic. You can disable cookies through your browser settings if preferred. - Security
We use industry-standard security measures to protect your data from unauthorized access. However, we cannot guarantee absolute security. - Your Consent
By using our website, you consent to our privacy policy.
Shipping Policy
At Baline, we strive to deliver your products in a timely manner. Please review the following shipping details:
- Order Processing
Orders are processed within 2-3 business days, excluding weekends and public holidays. Once shipped, you will receive a confirmation email with tracking details. - Delivery Time
Delivery times may vary based on your location, but typically range between 5-7 business days for domestic orders. - Shipping Charges
Shipping charges are calculated at checkout based on your location and order value. - International Shipping
Currently, we do not offer international shipping. - Undelivered Orders
If your order is undelivered due to incorrect address or unavailability, we will notify you via email. Any re-delivery charges will be borne by the customer.
No Refund Policy
Due to the personal and consumable nature of our cosmetic products, Baline follows a No Refund Policy. Once a product is purchased, it is non-refundable, except in the case of manufacturing defects or damage during shipping. If you believe your product is defective or damaged, please contact us within 48 hours of receiving the item.
- Eligibility
Only unopened and unused products that are defective or damaged are eligible for consideration. The customer must provide proof of defect or damage. - How to Report
Please contact our customer support team at [email] with photos of the product and packaging. We will investigate and provide instructions on the next steps.
No Replacement Policy
As our products are cosmetic and skincare-related, we do not offer replacements once the product is opened or used. We advise customers to read product descriptions and conduct patch tests before use.
- Non-replacement Policy
All sales are final, and no replacements will be issued for reasons such as dissatisfaction with product texture, fragrance, or performance. - Exceptions
In rare cases where the product arrives damaged or defective, you may be eligible for a replacement, subject to our review. - How to Proceed
If your product is damaged upon delivery, please report it to us within 48 hours with clear images of the damage.
By purchasing from Baline, you acknowledge and agree to these terms. For any inquiries or concerns, please contact our customer service at [email] or visit our website at [baline.co.in].